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  • Written by Grzegorz Warzecha
    Aug. 4, 2017, 8:31 a.m.

    Yes! You can edit email templates using a Drag & Drop editor. 

    Visit email templates -> choose a template and click "Power edit". During the next few days we will publish a lot of tutorials & articles on how to use...

  • Written by Grzegorz Warzecha
    Aug. 3, 2017, 6:38 a.m.

    You can trigger automations with incoming or outgoing phone calls.

    Examples: 

    1) Someone is calling to you, but nobody answers -> send an email to your team that you have unanswered phone call, 
    2) You mak...

  • Written by Grzegorz Warzecha
    Aug. 3, 2017, 6:31 a.m.

    To analyze the impact of your email campaign, you can now download a CSV with all the 'email opened' events from a specific campaign. 

    Visit Emails -> Campaigns -> chose a campaign. ...

  • Written by Rafał Olszewski
    Aug. 3, 2017, 6:29 a.m.

    Inside automatons, you can find a Send SMS campaign module. Simply choose which SMS campaign you want to send to a user that reaches that point. It's super easy and lets you implement instant SMS after registrations or when a key lead visits you ...

  • Written by Grzegorz Warzecha
    Aug. 2, 2017, 5:43 p.m.

    Hi, we added the ability to declare a reason why a deal is lost.

    So, you move a deal from the pipeline to "Lost", -> system will ask you about the reason why the deal is lost. 

    You can insert own...

  • Written by Grzegorz Warzecha
    Aug. 1, 2017, 2:15 p.m.

    Good news if you're using our Contact Center module. You can now receive phone calls directly in your browse. 

    As an example: 

    1) You call someone, but without response. 
    2) Simply enable "...

  • Written by Lech Gorlewicz
    July 27, 2017, 4:47 p.m.

    From Companies view, you can add a tag for filtered records.

  • Written by Rafał Olszewski
    July 27, 2017, 4:28 p.m.

    Check our new search! It's real-time. You don't need to click on search, just type something! 

  • Written by Lech Gorlewicz
    July 26, 2017, 9:27 a.m.

    See all conversation threads with a single user in one place!

    If you go to a user profile and click on the chat tab -> Show all conversations, you will be redirected to the Chat Panel with all the threads connected with the given user in...

  • Written by Grzegorz Warzecha
    July 25, 2017, 5:02 a.m.

    We added a direct url to conversation inside chat panel. 

    https://app.userengage.com/APP_ID/chat/?conv=CONVERSTION_ID

     

     

  • Written by Lech Gorlewicz
    July 21, 2017, 9:46 a.m.

    We added the ability to set a category for:

    • email templates,
    • email messages,
    • email campaigns,

    You can create an unlimited number of categories to better manage your campaigns. 

  • Written by Grzegorz Warzecha
    July 20, 2017, 3:30 p.m.

    Decide on the visibility of the sections: People, CRM (Companies and Deals) for particular segments. It's up to you what is seen by the Agents assigned to a given segment.

    Comes in handy when:

    1. Each sales&nb...

  • Written by Grzegorz Warzecha
    July 19, 2017, 10:07 a.m.

    Yes, there is a new pricing. Now you can choose which products you really need, and pay only for them. Clients that have old plans can still pay old pricing or move to new. 

    We believe that we will have more products to choose - e...

  • Written by Grzegorz Warzecha
    July 19, 2017, 8:19 a.m.

    We have added an ability to export users to a .CSV file. If you want to do that:

    1. Visit the People section,
    2. Filter users that you want to export, 
    3. Click Manage -> Export...
  • Written by Grzegorz Warzecha
    July 19, 2017, 6:54 a.m.

    We publish to all our customer's ability to add an IMAP integrations with your email accounts. So you can see in user profiles emails that you send to that customers directly from your Gmail account. 

  • Written by Grzegorz Warzecha
    July 18, 2017, 9:57 a.m.

    Now inside campaign report, you can see who exactly clicked, who opened a particular email campaign. Soon we will add a feature to add him a tag or add those users to the specific list. 

  • Written by Grzegorz Warzecha
    July 18, 2017, 9:37 a.m.

    Import events and assign them to the user by user_id not only email field. We recommend using user_id as a primary key from your database. More info about import

  • Written by Grzegorz Warzecha
    July 17, 2017, 4:05 p.m.

    You can click on tag name in Analytics -> Tags, system will move you to people section with all users with that tag or list. 

  • Written by Grzegorz Warzecha
    July 15, 2017, 8:44 a.m.
    If you filter tables inside activities, and when you back after e.g one day, then you will see last filters that you applied.
  • Written by Grzegorz Warzecha
    July 15, 2017, 8:03 a.m.
    We added today ability to add tags for chat messages: You can: - add tag to specific chat message, - search chat messages by tag: xxxx - see in dashboards a module that show you a number of messages with specific tag
  • Written by Grzegorz Warzecha
    July 15, 2017, 7:39 a.m.
    Yes! We speed up large queries for clients that have >50 mln events up to 5-10 times. It's a great day :)
  • Written by Grzegorz Warzecha
    July 14, 2017, 3:43 p.m.
    Some of our customers have a problem with getting data from referer. Now it's fixed for all websites. You should see a referer for new users.