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  • Written by Alina Shafikova
    Sept. 11, 2018, 10:15 a.m.
    New

    You don’t want the chat widget to be visible for all users? Not a problem!

    Just go to Widget Settings and choose ‘conditionally visible’ widget state.

    It will hide the widget for all...

  • Written by Alina Shafikova
    Sept. 7, 2018, 9:46 a.m.
    New

    We have added an option of setting own domains to send emails from standard SMTP.

    So, you can use own email addresses to deliver your newsletters from UserEngage.

    Check it out in Settings menu!

    ...
  • Written by Alina Shafikova
    Sept. 6, 2018, 1:19 p.m.
    Improvements

    “Received Email?” module in Automations now includes an option of choosing several campaigns at the same time.

    So, you can check whether your user got either all the campaigns you choose or only one of them within a given period...

  • Written by Alina Shafikova
    Sept. 5, 2018, 3:15 p.m.
    New

    Now your users can easily paste images and screenshots right to chat using Ctrl+C and Ctrl+V options.

    We believe it will save plenty of time.

  • Written by Alina Shafikova
    Sept. 5, 2018, 3:03 p.m.
    New

    Finally! We got new improved version of Shopify integration.

    Now you have full integration, which includes product events.

    Find the instruction in our d...

  • Written by Alina Shafikova
    Sept. 3, 2018, 4:21 p.m.
    Improvements

    It's back! Your agents can see each other typing again. So, that there will be no misunderstanding within support team about who should respond to specific message. You can watch your colleagues typing in real time before they send a message to u...

  • Written by Alina Shafikova
    Aug. 23, 2018, 3:24 p.m.
    Improvements

    Check out how our updates on website design. Our team did our best to make it fresh, user-friendly and convenient. Let us know what you think :)

    https://userengage.com/en-us/

  • Written by Alina Shafikova
    Aug. 23, 2018, 3:21 p.m.
    New

    Using our API you are able to get user's product events details both in a standard way and using custom user_id.

    More info in our API docs:

  • Written by Alina Shafikova
    Aug. 23, 2018, 3:15 p.m.
    Fixes

    After saving the automation with Save&Exit option you can set timing for the workflow.

    Now if you choose “For next X days” you have both interval settings and number of days settings available.

  • Written by Alina Shafikova
    Aug. 23, 2018, 3:02 p.m.
    Improvements

    Now default replies can save even more time :) When you search for the proper message on the list of prepared responses you can operate with arrows up/down on your keyboard.

    Try it out and let the reply appear in few sec...

  • Written by Alina Shafikova
    Aug. 23, 2018, 2:42 p.m.
    Improvements

    We have updated event filter options. Now it’s possible to filter not only by days, but for minutes as well. That will help you with more precise filtering.

    For example, last occurrence less than X minutes ago.

  • Written by Alina Shafikova
    Aug. 23, 2018, 2:39 p.m.
    New

    Now you have an option to find all variables in one place with the examples.

    Check Tools > Snippet Tags section and make your content as personalized as it’s possible.

    There you will be able to find tags grouped bt catego...

  • Written by Alina Shafikova
    Aug. 22, 2018, 4:22 p.m.
    Fixes
    Great news - chat notifications on iOS version are back! Let us apologize for temporary inconveniences. Now you can stay in touch with your users any time.
  • Written by Alina Shafikova
    Aug. 21, 2018, 9:51 a.m.
    New

    We have added labels to messages on chat for better support managing:

    • message sent, but not read by the recipient;
    • message was received and read by the recipient; 
    • message was not sent.

    Y...

  • Written by Grzegorz Warzecha
    July 23, 2018, 12:35 p.m.
    Fixes
    Today from 1:57 pm CET +1 to 2:30 pm CET +1 we had a problem with our datacenter. We lost connection to few servers.
  • Written by Lech Gorlewicz
    June 22, 2018, 8:46 a.m.
    New

    Beta version of UserEngage completely new layout is now publicly available!

    You can switch to the new app layout by going to app2.userengage.com and logging in using your standard credentials.

    Please share your feedback regar...

  • Written by Lech Gorlewicz
    June 22, 2018, 8:41 a.m.
    Improvements

    We are now officially available in Zapier app integration system. We've also created new ways of integrating our app with other Zapier apps.

    You can now:

    1. Generate Events in UserEngage with data from other apps

    2. ...

  • Written by Grzegorz Warzecha
    June 9, 2018, 7:01 a.m.
    Improvements

    Inside People section, we added the ability to recalculate all segments. Manage -> Recalculate segments. The application will recalculate and cache all users that belong to each segment. 

  • Written by Grzegorz Warzecha
    June 9, 2018, 6:59 a.m.
    New

    New action module that gives you the ability to send any data to the user browser. 

    1. Inside actions you have module "Send code".
    2. How to use in browser what you send to them: 

  • Written by Grzegorz Warzecha
    June 6, 2018, 3:29 p.m.
    Improvements

    Many users using our Zapier integration, so Zapier published it in official directory.

  • Written by Grzegorz Warzecha
    June 6, 2018, 3:27 p.m.
    Improvements

    You can filter users by deal owner. It's important to show users that have a deal with specific agent. 

  • Written by Grzegorz Warzecha
    June 4, 2018, noon
    New

    Inside filters you can filter users by minutes. E.g show me a user that last seen <5 minutes ago. 
    You can see a minutes filters inside fields with date & time. 

  • Written by Lech Gorlewicz
    May 28, 2018, 3:25 p.m.
    Fixes

    You might have experienced periodical downtime of the chat widget and/or your application backend between 10 a.m. and 12.p.m. on the 28th of May 2018. 

    We've allocated all the possible resources to tackling the problem from the fir...

  • Written by Grzegorz Warzecha
    May 22, 2018, 11:14 a.m.
    Improvements

    We've recently published a more advanced way to manage your team's access levels. Among other options, you will are now able to restrict access to chosen user attributes.

    To change access levels visit: Team members -> Access...

  • Written by Andrzej Pacholik
    May 21, 2018, 3:52 p.m.
    New

    You can limit the visibility of particular attributes for different agents/agent groups. Read this article to learn how to do it. 

  • Written by Grzegorz Warzecha
    May 19, 2018, 1:40 p.m.
    Fixes

    We've added an ability to save an SMS Campaign as a draft.

  • Written by Grzegorz Warzecha
    May 19, 2018, 7:33 a.m.
    New

    You can now create an event using automations. Why would you do that? For example in order to repeatedly start one action using another one. This solution will often save you a lot of time with implementing events.

  • Written by Grzegorz Warzecha
    May 19, 2018, 7:31 a.m.
    Improvements

    You can filter CRM activities by due dates. We're also working on a feature that will let you send alerts for overdue activities. 

  • Written by Grzegorz Warzecha
    May 19, 2018, 7:28 a.m.
    Improvements

    Our Zapier integration is much more advanced now!

    We've added new triggers:

    1. New company
    2. New event
    3. New tag

    And new action modules:

    1. Create Event
    2. Create...
  • Written by Grzegorz Warzecha
    May 19, 2018, 7:23 a.m.
    Improvements

    You can now filter out conversations that have been initiated with an automated message. The dropdown with "Active" and "Closed" conversation types now include an element titled "Automated".

  • Written by Lech Gorlewicz
    May 8, 2018, 8:37 a.m.
    New

    Our fresh Product Event feature received its own action trigger.

    For example, you can now start an automation when a given product was added to cart and the user has proceeded to the third step of the checkout process.

    I...

  • Written by Lech Gorlewicz
    May 8, 2018, 8:20 a.m.
    Improvements

    Our Show a Form module used to show the form on every tab of your website when triggered. Sometimes it could cause troubles in user experience.

    This is why we've improved it by letting you choose the page where it can be shown usin...

  • Written by Lech Gorlewicz
    May 8, 2018, 8:08 a.m.
    Improvements

    You might have encountered troubles when calling users whose phone numbers you got from a form or by importing them via a CSV file. Why? Our phone number field does not have any limitations regarding how short the number can be (different lenght...

  • Written by Lech Gorlewicz
    May 8, 2018, 7:57 a.m.
    Improvements

    You might have encountered troubles when sending an email or a chat message that includes a mailto tag.

    That was because UserEngage turned each link into a custom redirection link inside emails. This feature is usually very u...

  • Written by Lech Gorlewicz
    April 26, 2018, 12:10 p.m.
    New

    Our new automation action module lets you change the attributes of a company the user is assigned to based on his behaviour.

    Moreover, you can include user attributes inside those company attribute update automations.

    So for examp...

  • Written by Lech Gorlewicz
    April 25, 2018, 2:19 p.m.
    Improvements

    Some of our users wanted to send API calls to services such as Google Analytics.

    This technique has been for example described here: https://docs.userengage.com/implementing-userengage-with-google-tag-manager/

    The problem was...

  • Written by Lech Gorlewicz
    April 20, 2018, 11:13 a.m.
    New

    Your customers usually have lots of tabs opened in their browser at the same time. When sending a chat message, you want to make sure that they check the tab with the conversation with you. This is why we've introduced tab alerts that will notify...

  • Written by Grzegorz Warzecha
    April 18, 2018, 5:17 a.m.
    Improvements

    Probably you could see that our application speed up a little bit. 

    For your information we realize over 100 mln queries to the database daily, it's hard to manage so big number in short time, but you should see a pe...

  • Written by Lech Gorlewicz
    April 17, 2018, 8:26 a.m.
    New

    Let's say you have two websites: examplepage.com and myexamples.io.

    Both websites revolve around the same business. So far, when using UserEngage on those websites, you had user duplicates - the same user on two websites had two se...

  • Written by Lech Gorlewicz
    April 17, 2018, 8:16 a.m.
    New

    Our new feature regarding chat message is a small fix necessary from the mailing concent and GDPR perspective.

    Let's take an example:
    John enters your website and registers for your service. He does not give any permission to be ...

  • Written by Lech Gorlewicz
    April 17, 2018, 8:06 a.m.
    Improvements

    Our Deals section in list mode now enables you to search for deals based on the agent they are assigned to.

    Simply choose the "Assigned to" field and in the filter section and include your search parameter.

  • Written by Lech Gorlewicz
    April 17, 2018, 8:01 a.m.
    Improvements

    You can now send test emails from any SMTP. Remember that before you can do that, you have to head to Emails -> SMTP settings and add your SMTP. You can read more about custom SMTP

  • Written by Lech Gorlewicz
    April 17, 2018, 7:36 a.m.
    Improvements

    Our e-commerce oriented feature of product events has been upgraded with new types of events.

    The new types enable full compatibility with Analytics Enhanced Ecommerce - a standard for e-commerce event tracking. This update is a founda...

  • Written by Lech Gorlewicz
    April 6, 2018, 1:46 p.m.
    Fixes

    You might have experienced issues with websockets caused by Redis cluster malfunction which resulted in unresponsive chat between 8:30 and 11:00 am CET on the 5th of April.

    In some cases the user timelines might lack some page vie...

  • Written by Lech Gorlewicz
    March 29, 2018, 10:59 a.m.
    Improvements

    The new chat panel is finally here. More clear and user-friendly than ever.

     

  • Written by Lech Gorlewicz
    March 29, 2018, 10:39 a.m.
    New

    This update has been long awaited by our customers who have lots of agents in their apps.

    Oftentimes you might need help when dealing with a certain customer or prospect. Many of our customers asked for a simple way to notify other agents t...

  • Written by Lech Gorlewicz
    March 29, 2018, 9:38 a.m.
    Improvements

    Our new chat has finally arrived!

    More approachable

    Our early tests suggest that the new chat drives more conversations due to improved design.

    More flexible

    You can now set up a gradient chat background gi...

  • Written by Lech Gorlewicz
    Feb. 1, 2018, 8:49 a.m.
    New

    In case some of your users have a gravatar image which has not been properly downloaded, you can update their avatar image by clicking the update button in the top-right corner of the user profile and then "Update Avatar".

    If...

  • Written by Grzegorz Warzecha
    Feb. 1, 2018, 8:24 a.m.
    Fixes

    The problem regarding OVH servers has been solved within less than 2 hours. Here is the original content of the warning we've issued.

    "During last hour you can have a problem to access to our application. 

    OVH have a...

  • Written by Lech Gorlewicz
    Jan. 23, 2018, 9:15 a.m.
    New

    As you might have discovered this morning, UserEngage now delivers daily emails with your app stats.

    You will learn about the recent visitors, chat conversations, CRM deals progress and so on.

    You will start your day with a q...