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  • Written by Lech Gorlewicz
    June 22, 2018, 8:46 a.m.
    New

    Beta version of UserEngage completely new layout is now publicly available!

    You can switch to the new app layout by going to app2.userengage.com and logging in using your standard credentials.

    Please share your feedback regar...

  • Written by Lech Gorlewicz
    June 22, 2018, 8:41 a.m.
    Improvements

    We are now officially available in Zapier app integration system. We've also created new ways of integrating our app with other Zapier apps.

    You can now:

    1. Generate Events in UserEngage with data from other apps

    2. ...

  • Written by Grzegorz Warzecha
    June 9, 2018, 7:01 a.m.
    Improvements

    Inside People section, we added the ability to recalculate all segments. Manage -> Recalculate segments. The application will recalculate and cache all users that belong to each segment. 

  • Written by Grzegorz Warzecha
    June 9, 2018, 6:59 a.m.
    New

    New action module that gives you the ability to send any data to the user browser. 

    1. Inside actions you have module "Send code".
    2. How to use in browser what you send to them: 

  • Written by Grzegorz Warzecha
    June 6, 2018, 3:29 p.m.
    Improvements

    Many users using our Zapier integration, so Zapier published it in official directory.

  • Written by Grzegorz Warzecha
    June 6, 2018, 3:27 p.m.
    Improvements

    You can filter users by deal owner. It's important to show users that have a deal with specific agent. 

  • Written by Grzegorz Warzecha
    June 4, 2018, noon
    New

    Inside filters you can filter users by minutes. E.g show me a user that last seen <5 minutes ago. 
    You can see a minutes filters inside fields with date & time. 

  • Written by Lech Gorlewicz
    May 28, 2018, 3:25 p.m.
    Fixes

    You might have experienced periodical downtime of the chat widget and/or your application backend between 10 a.m. and 12.p.m. on the 28th of May 2018. 

    We've allocated all the possible resources to tackling the problem from the fir...

  • Written by Grzegorz Warzecha
    May 22, 2018, 11:14 a.m.
    Improvements

    We've recently published a more advanced way to manage your team's access levels. Among other options, you will are now able to restrict access to chosen user attributes.

    To change access levels visit: Team members -> Access...

  • Written by Andrzej Pacholik
    May 21, 2018, 3:52 p.m.
    New

    You can limit the visibility of particular attributes for different agents/agent groups. Read this article to learn how to do it. 

  • Written by Grzegorz Warzecha
    May 19, 2018, 1:40 p.m.
    Fixes

    We've added an ability to save an SMS Campaign as a draft.

  • Written by Grzegorz Warzecha
    May 19, 2018, 7:33 a.m.
    New

    You can now create an event using automations. Why would you do that? For example in order to repeatedly start one action using another one. This solution will often save you a lot of time with implementing events.

  • Written by Grzegorz Warzecha
    May 19, 2018, 7:31 a.m.
    Improvements

    You can filter CRM activities by due dates. We're also working on a feature that will let you send alerts for overdue activities. 

  • Written by Grzegorz Warzecha
    May 19, 2018, 7:28 a.m.
    Improvements

    Our Zapier integration is much more advanced now!

    We've added new triggers:

    1. New company
    2. New event
    3. New tag

    And new action modules:

    1. Create Event
    2. Create...
  • Written by Grzegorz Warzecha
    May 19, 2018, 7:23 a.m.
    Improvements

    You can now filter out conversations that have been initiated with an automated message. The dropdown with "Active" and "Closed" conversation types now include an element titled "Automated".

  • Written by Lech Gorlewicz
    May 8, 2018, 8:37 a.m.
    New

    Our fresh Product Event feature received its own action trigger.

    For example, you can now start an automation when a given product was added to cart and the user has proceeded to the third step of the checkout process.

    I...

  • Written by Lech Gorlewicz
    May 8, 2018, 8:20 a.m.
    Improvements

    Our Show a Form module used to show the form on every tab of your website when triggered. Sometimes it could cause troubles in user experience.

    This is why we've improved it by letting you choose the page where it can be shown usin...

  • Written by Lech Gorlewicz
    May 8, 2018, 8:08 a.m.
    Improvements

    You might have encountered troubles when calling users whose phone numbers you got from a form or by importing them via a CSV file. Why? Our phone number field does not have any limitations regarding how short the number can be (different lenght...

  • Written by Lech Gorlewicz
    May 8, 2018, 7:57 a.m.
    Improvements

    You might have encountered troubles when sending an email or a chat message that includes a mailto tag.

    That was because UserEngage turned each link into a custom redirection link inside emails. This feature is usually very u...

  • Written by Lech Gorlewicz
    April 26, 2018, 12:10 p.m.
    New

    Our new automation action module lets you change the attributes of a company the user is assigned to based on his behaviour.

    Moreover, you can include user attributes inside those company attribute update automations.

    So for examp...

  • Written by Lech Gorlewicz
    April 25, 2018, 2:19 p.m.
    Improvements

    Some of our users wanted to send API calls to services such as Google Analytics.

    This technique has been for example described here: https://docs.userengage.com/implementing-userengage-with-google-tag-manager/

    The problem was...

  • Written by Lech Gorlewicz
    April 20, 2018, 11:13 a.m.
    New

    Your customers usually have lots of tabs opened in their browser at the same time. When sending a chat message, you want to make sure that they check the tab with the conversation with you. This is why we've introduced tab alerts that will notify...

  • Written by Grzegorz Warzecha
    April 18, 2018, 5:17 a.m.
    Improvements

    Probably you could see that our application speed up a little bit. 

    For your information we realize over 100 mln queries to the database daily, it's hard to manage so big number in short time, but you should see a pe...

  • Written by Lech Gorlewicz
    April 17, 2018, 8:26 a.m.
    New

    Let's say you have two websites: examplepage.com and myexamples.io.

    Both websites revolve around the same business. So far, when using UserEngage on those websites, you had user duplicates - the same user on two websites had two se...

  • Written by Lech Gorlewicz
    April 17, 2018, 8:16 a.m.
    New

    Our new feature regarding chat message is a small fix necessary from the mailing concent and GDPR perspective.

    Let's take an example:
    John enters your website and registers for your service. He does not give any permission to be ...

  • Written by Lech Gorlewicz
    April 17, 2018, 8:06 a.m.
    Improvements

    Our Deals section in list mode now enables you to search for deals based on the agent they are assigned to.

    Simply choose the "Assigned to" field and in the filter section and include your search parameter.

  • Written by Lech Gorlewicz
    April 17, 2018, 8:01 a.m.
    Improvements

    You can now send test emails from any SMTP. Remember that before you can do that, you have to head to Emails -> SMTP settings and add your SMTP. You can read more about custom SMTP

  • Written by Lech Gorlewicz
    April 17, 2018, 7:36 a.m.
    Improvements

    Our e-commerce oriented feature of product events has been upgraded with new types of events.

    The new types enable full compatibility with Analytics Enhanced Ecommerce - a standard for e-commerce event tracking. This update is a founda...

  • Written by Lech Gorlewicz
    April 6, 2018, 1:46 p.m.
    Fixes

    You might have experienced issues with websockets caused by Redis cluster malfunction which resulted in unresponsive chat between 8:30 and 11:00 am CET on the 5th of April.

    In some cases the user timelines might lack some page vie...

  • Written by Lech Gorlewicz
    March 29, 2018, 10:59 a.m.
    Improvements

    The new chat panel is finally here. More clear and user-friendly than ever.

     

  • Written by Lech Gorlewicz
    March 29, 2018, 10:39 a.m.
    New

    This update has been long awaited by our customers who have lots of agents in their apps.

    Oftentimes you might need help when dealing with a certain customer or prospect. Many of our customers asked for a simple way to notify other agents t...

  • Written by Lech Gorlewicz
    March 29, 2018, 9:38 a.m.
    Improvements

    Our new chat has finally arrived!

    More approachable

    Our early tests suggest that the new chat drives more conversations due to improved design.

    More flexible

    You can now set up a gradient chat background gi...

  • Written by Lech Gorlewicz
    Feb. 1, 2018, 8:49 a.m.
    New

    In case some of your users have a gravatar image which has not been properly downloaded, you can update their avatar image by clicking the update button in the top-right corner of the user profile and then "Update Avatar".

    If...

  • Written by Grzegorz Warzecha
    Feb. 1, 2018, 8:24 a.m.
    Fixes

    The problem regarding OVH servers has been solved within less than 2 hours. Here is the original content of the warning we've issued.

    "During last hour you can have a problem to access to our application. 

    OVH have a...

  • Written by Lech Gorlewicz
    Jan. 23, 2018, 9:15 a.m.
    New

    As you might have discovered this morning, UserEngage now delivers daily emails with your app stats.

    You will learn about the recent visitors, chat conversations, CRM deals progress and so on.

    You will start your day with a q...

  • Written by Lech Gorlewicz
    Jan. 18, 2018, 10:27 a.m.
    Improvements

    You can now see responses to SMS sent to the user inside chat.
    This gives you a better context and smooth alignment between communication channels.

  • Written by Lech Gorlewicz
    Jan. 16, 2018, 11:57 a.m.
    Fixes

    Hello,

    happy to let you know that the issues with the chat widget that we've announced several minutes ago has been solved.

    We're sorry for the inconvenience!

    - Team UserEngage

  • Written by Lech Gorlewicz
    Jan. 16, 2018, 11:33 a.m.
    Improvements

    Hello, we're sorry to inform you, that we are currently experiencing brief technical issues regarding the chat functionality.

    We're aware of the problem and our IT team is focused on solving it asap.

    We will keep you poste...

  • Written by Lech Gorlewicz
    Jan. 15, 2018, 12:27 p.m.
    New

    We want you to succeed as fast as it's possible. This is why we've rolled out a huge list of new email templates, layouts and form designs.

    Let us know what you think about them :)

  • Written by Lech Gorlewicz
    Jan. 15, 2018, 12:16 p.m.
    Improvements

    You can now include user attributes in the content of a pop-up form using a simple drop-down.

    We're pretty sure this will make your work a lot easier :)

    Here is how it looks like:

  • Written by Lech Gorlewicz
    Jan. 15, 2018, 12:08 p.m.
    Improvements

    We've created an entirely new email campaigns model. The beauty of it is that you have everything in one place.

    No more switching between templates, messages and campaigns - it's all in one approach. 

    For a while, it ...

  • Written by Lech Gorlewicz
    Jan. 15, 2018, noon
    Improvements

    Our CRM is going through a small visual update, so from time to time you can expect micro-updates.

    Recently we've introduced a small agent photo on deal cards.

    Those will help you get a quick overview of who's currently wo...

  • Written by Grzegorz Warzecha
    Jan. 11, 2018, 7:30 a.m.
    Improvements

    You can search People / Deals / Companies using phone number.

  • Written by Lech Gorlewicz
    Dec. 13, 2017, 9:47 a.m.
    Improvements

    You can change attributes of multiple users at once.

    All you have to do is go to the People section, select a filter to find a certain group that you want to update, then click Manage and Update users.

    A pop-up box will appear whe...

  • Written by Lech Gorlewicz
    Dec. 13, 2017, 8:29 a.m.
    Improvements

    Filtering by hostname might help you find all the people who enter your website from the same network. This might be particularly useful when working with large companies with multiple stakeholders checking out your page from the same location.

  • Written by Alina Shafikova
    Oct. 26, 2017, 1:02 p.m.
    Improvements

    Check it out: now you can filter people that DO NOT match given filter parameters.

    Go to People section. Open Filter option (on your right) and scroll down. Now you have "...

  • Written by Marta Dębska
    Oct. 26, 2017, 12:56 p.m.
    New

    Woo-hoo! Merge your users easily whenever you need it!

    No problem with merging 2,3,4 users! Just visit People section and mark the users you want to merge, then click Manage and select Mer...

  • Written by Lech Gorlewicz
    Oct. 16, 2017, 3:38 p.m.
    Improvements

    Our text field in the chat room has gone through a quick upgrade.

    We've added searchable emojis and an ability to make your text bold, italic and underlined.

  • Written by Lech Gorlewicz
    Oct. 16, 2017, 3:26 p.m.
    Improvements

    We've upgraded the design of the Emails -> Campaigns section. It is now a lot more clean and understandable. 

    Let us know what you think about it :)

  • Written by Lech Gorlewicz
    Oct. 6, 2017, 12:39 p.m.
    New

    When the user responds to your automated SMS, his message is visible in the chat thread with a source tag "SMS".

  • Written by Lech Gorlewicz
    Oct. 6, 2017, 12:36 p.m.
    Improvements

    Newly created notes about users are being displayed along with an information about the author of the note.

  • Written by Lech Gorlewicz
    Oct. 6, 2017, 10:36 a.m.
    Improvements

    We've improved the usability of the Delay action module by enabling setting the delay by the number of days, hours and minutes. 

  • Written by Lech Gorlewicz
    Oct. 3, 2017, 8:34 a.m.
    New

    You can automatically check if the user is included in a phone call campaign.

    Our new module Phone Campaign Status lets you check if the user that goes through the automation is included in a given phone call campaign, what is his status (S...

  • Written by Lech Gorlewicz
    Oct. 3, 2017, 8:26 a.m.
    New

    You can now check the time inside automations. So for example, if you want to send an automated response to every chat message that comes up between Monday and Friday but only between 7 p.m. and 8 a.m., you can do the following:

    1. Sta...
  • Written by Lech Gorlewicz
    Oct. 3, 2017, 8:16 a.m.
    Improvements

    You can now let your users unsubscribe from a single mailing list instead of the entire mailing.

    Why is it helpful? For example, if you are a service provider, you might have separate lists for newsletters and really important alerts for th...

  • Written by Lech Gorlewicz
    Oct. 3, 2017, 7:57 a.m.
    Improvements

    You can now easily change the visibility of a given segment to any agent.

    So, for example, you might have a sales representative and customer success manager and two segments: "New leads" and "Users in trouble". You can ...

  • Written by Lech Gorlewicz
    Sept. 28, 2017, 11:45 a.m.
    Improvements

    Our API has been updated, enabling you to very easily get users whose custom attributes comply with given rules.

    For example, you can get all the users whose custom attribute "position" is equal "CEO".

    You can ...

  • Written by Lech Gorlewicz
    Sept. 20, 2017, 10:44 a.m.
    Improvements

    Our still very new Phone Call Trigger has been upgraded to let you lower the scope of the trigger to a particular agent.

    So, for example, you can now automate adding a tag such as "spoke with John Doe" to user profile after an age...

  • Written by Lech Gorlewicz
    Sept. 20, 2017, 10:32 a.m.
    Improvements

    When you are in the CRM deal profile and create a new activity associated with this deal, the activity attributes such as PERSON and COMPANY will be automatically filled out with the data from the Deal profile.

    So for example, I might have&...

  • Written by Lech Gorlewicz
    Sept. 20, 2017, 10:27 a.m.
    New

    You can trigger automations when the stage of the deal changes.

    So for example, having a deal stage "Offer Sent" you can automate the process of sending a follow-up to the decision maker from time to time. This trigger is als...

  • Written by Lech Gorlewicz
    Sept. 20, 2017, 10:16 a.m.
    New

    You can now trigger automations when the status of a CRM deal is being changed.

    So, for example, you can automate win-back process when the deal is lost or count all the new won deals. This feature is particularly handy when it comes t...

  • Written by Lech Gorlewicz
    Sept. 19, 2017, 8:51 a.m.
    New

    We've released a new automation trigger called Activity.

    It enables you to begin an automated process when a CRM activity has been created or finished.

    Optionally you can lower the scope of this action only to certain type of ...

  • Written by Lech Gorlewicz
    Sept. 19, 2017, 8:41 a.m.
    Improvements

    We've improved the Dashboard section by making the widgets in your dashboard load asynchronously. That solution will make loading faster and more reliable. To see the improved dashboards simply head over to Analytics -> Dashboard and create or...

  • Written by Lech Gorlewicz
    Sept. 13, 2017, 3:30 p.m.
    Improvements

    In most companies with large sales teams, each user profile is assigned to a sales agent.

    Using the restricted access attribute, you can set which users will be able to open the user profile. Now you can also filter users based on this...

  • Written by Lech Gorlewicz
    Sept. 13, 2017, 3:22 p.m.
    Improvements

    You can automate different processes based on which agent the user is assigned to on chat.

    So for example, if the visitor is coming back after a long time, you can notify the agent he last spoke with about this instance so he can welcome th...

  • Written by Lech Gorlewicz
    Sept. 4, 2017, 7:29 a.m.
    New

    Let's say you want to find all the users who are employees of companies from a given region. Now you can find them with company based filters.

    Here is how it works: In your CRM, you have a list of all companies. Each company has a numbe...

  • Written by Lech Gorlewicz
    Sept. 4, 2017, 7:24 a.m.
    Improvements

    The chat panel will now underline conversations with unread messages. This will help you find the conversations that still need your attention, making the support process easier and more precise.

    Go to the chat panel, take a look at th...

  • Written by Lech Gorlewicz
    Sept. 2, 2017, 8:32 a.m.
    New

    You can now automate custom communication based on a comparison of values of custom attributes.

    For example having custom attributes such as "Number of trainers viewed" and "Number of high heels viewed" you can compare t...

  • Written by Lech Gorlewicz
    Aug. 31, 2017, 1:10 p.m.
    Improvements

    You can view email campaigns and messages that you've archived.

    On the list of Email Campaigns and Email Messages there is a "Go to archive" button. When clicked, you'll be redirected to a list of email campaigns/messages ...

  • Written by Lech Gorlewicz
    Aug. 31, 2017, 1:07 p.m.
    Improvements

    Create separate folders for different kind of automations and keep your marketing organized.

    On the left side of the Engage -> Automations section you'll find an Add New button. It will let you create a new folder for ...

  • Written by Lech Gorlewicz
    Aug. 21, 2017, 8:58 p.m.
    Improvements

    If you want to improve your tracking and introduce more advanced automations, you can now go to App Settings -> Clients attributes -> Sample attributes and find a set of custom user attributes that are recommended for a given industry.

    <...
  • Written by Lech Gorlewicz
    Aug. 21, 2017, 8:54 p.m.
    New

    You can now find users based on two types of CRM properties:

    Deal properties:
    - Find users assigned to a given number of deals.

    - Whose deal was lost/won/at given stage

    - Whose deal was valued at more/less th...

  • Written by Lech Gorlewicz
    Aug. 21, 2017, 8:49 p.m.
    Improvements

    UserEngage enables both users and admins to create several separate conversation threads in chat.

    However some businesses want to keep things a bit more simple and do not allow users to create new threads.

    Now it's possible. Y...

  • Written by Grzegorz Warzecha
    Aug. 4, 2017, 8:31 a.m.
    New

    Yes! You can edit email templates using a Drag & Drop editor. 

    Visit email templates -> choose a template and click "Power edit". During the next few days we will publish a lot of tutorials & articles on how to use...

  • Written by Grzegorz Warzecha
    Aug. 3, 2017, 6:38 a.m.
    New

    You can trigger automations with incoming or outgoing phone calls.

    Examples: 

    1) Someone is calling to you, but nobody answers -> send an email to your team that you have unanswered phone call, 
    2) You mak...

  • Written by Grzegorz Warzecha
    Aug. 3, 2017, 6:31 a.m.
    Improvements

    To analyze the impact of your email campaign, you can now download a CSV with all the 'email opened' events from a specific campaign. 

    Visit Emails -> Campaigns -> chose a campaign. ...

  • Written by Rafał Olszewski
    Aug. 3, 2017, 6:29 a.m.
    Improvements

    Inside automatons, you can find a Send SMS campaign module. Simply choose which SMS campaign you want to send to a user that reaches that point. It's super easy and lets you implement instant SMS after registrations or when a key lead visits you ...

  • Written by Grzegorz Warzecha
    Aug. 2, 2017, 5:43 p.m.
    New

    Hi, we added the ability to declare a reason why a deal is lost.

    So, you move a deal from the pipeline to "Lost", -> system will ask you about the reason why the deal is lost. 

    You can insert own...

  • Written by Grzegorz Warzecha
    Aug. 1, 2017, 2:15 p.m.
    New

    Good news if you're using our Contact Center module. You can now receive phone calls directly in your browse. 

    As an example: 

    1) You call someone, but without response. 
    2) Simply enable "...

  • Written by Lech Gorlewicz
    July 27, 2017, 4:47 p.m.
    Improvements

    From Companies view, you can add a tag for filtered records.

  • Written by Rafał Olszewski
    July 27, 2017, 4:28 p.m.
    New

    Check our new search! It's real-time. You don't need to click on search, just type something! 

  • Written by Lech Gorlewicz
    July 26, 2017, 9:27 a.m.
    New

    See all conversation threads with a single user in one place!

    If you go to a user profile and click on the chat tab -> Show all conversations, you will be redirected to the Chat Panel with all the threads connected with the given user in...

  • Written by Grzegorz Warzecha
    July 25, 2017, 5:02 a.m.
    Improvements

    We added a direct url to conversation inside chat panel. 

    https://app.userengage.com/APP_ID/chat/?conv=CONVERSTION_ID

     

     

  • Written by Lech Gorlewicz
    July 21, 2017, 9:46 a.m.
    Improvements

    We added the ability to set a category for:

    • email templates,
    • email messages,
    • email campaigns,

    You can create an unlimited number of categories to better manage your campaigns. 

  • Written by Grzegorz Warzecha
    July 20, 2017, 3:30 p.m.
    New

    Decide on the visibility of the sections: People, CRM (Companies and Deals) for particular segments. It's up to you what is seen by the Agents assigned to a given segment.

    Comes in handy when:

    1. Each sales&nb...

  • Written by Grzegorz Warzecha
    July 19, 2017, 10:07 a.m.
    Improvements

    Yes, there is a new pricing. Now you can choose which products you really need, and pay only for them. Clients that have old plans can still pay old pricing or move to new. 

    We believe that we will have more products to choose - e...

  • Written by Grzegorz Warzecha
    July 19, 2017, 8:19 a.m.
    New

    We have added an ability to export users to a .CSV file. If you want to do that:

    1. Visit the People section,
    2. Filter users that you want to export, 
    3. Click Manage -> Export...
  • Written by Grzegorz Warzecha
    July 19, 2017, 6:54 a.m.
    New

    We publish to all our customer's ability to add an IMAP integrations with your email accounts. So you can see in user profiles emails that you send to that customers directly from your Gmail account. 

  • Written by Grzegorz Warzecha
    July 18, 2017, 9:57 a.m.
    Improvements

    Now inside campaign report, you can see who exactly clicked, who opened a particular email campaign. Soon we will add a feature to add him a tag or add those users to the specific list. 

  • Written by Grzegorz Warzecha
    July 18, 2017, 9:37 a.m.
    Improvements

    Import events and assign them to the user by user_id not only email field. We recommend using user_id as a primary key from your database. More info about import

  • Written by Grzegorz Warzecha
    July 17, 2017, 4:05 p.m.
    Improvements

    You can click on tag name in Analytics -> Tags, system will move you to people section with all users with that tag or list. 

  • Written by Grzegorz Warzecha
    July 15, 2017, 8:44 a.m.
    Improvements
    If you filter tables inside activities, and when you back after e.g one day, then you will see last filters that you applied.
  • Written by Grzegorz Warzecha
    July 15, 2017, 8:03 a.m.
    New
    We added today ability to add tags for chat messages: You can: - add tag to specific chat message, - search chat messages by tag: xxxx - see in dashboards a module that show you a number of messages with specific tag
  • Written by Grzegorz Warzecha
    July 15, 2017, 7:39 a.m.
    Improvements
    Yes! We speed up large queries for clients that have >50 mln events up to 5-10 times. It's a great day :)
  • Written by Grzegorz Warzecha
    July 14, 2017, 3:43 p.m.
    Fixes
    Some of our customers have a problem with getting data from referer. Now it's fixed for all websites. You should see a referer for new users.